Shipping policy

Delivery areas

We currently offer direct-to-consumer delivery to the following areas:

  • Metro Melbourne
  • Mornington Peninsula
  • Geelong and Bellarine
  • Regional Victoria
  • Metropolitan Sydney

We do not currently deliver outside Victoria and New South Wales, or outside Australia.

Delivery availability may depend on the exact address, product availability and delivery capacity. If your address is outside the available service area, the Website may not accept the order.

Delivery days and cut-off time

Our standard delivery days are Monday to Friday. We do not normally deliver on weekends or public holidays unless a specific service is announced.

The order cut-off for eligible next-day delivery is 12:00 pm. Orders placed after the cut-off may be scheduled for the next available delivery day.

Delivery dates are subject to the destination, product availability, delivery capacity, public holidays, weather, traffic and other events outside our reasonable control. The applicable delivery option shown at checkout will take priority if it differs from this general information.

Minimum order and delivery fee

The minimum product order is $120. A delivery fee of $16.50 applies to eligible orders. Delivery is free for orders over $200.

The Website will show the applicable delivery charge and order total before checkout is completed. Unless stated otherwise, amounts are in Australian dollars and include GST where applicable.

Chilled delivery and receiving your order

Orders are packed with an ice pack in the box. We recommend that someone is present to receive the delivery so the products can be unpacked and refrigerated or frozen promptly, in accordance with the label instructions.

If nobody is home, the courier may leave the order in a safe location at the delivery address where reasonably possible. You are responsible for arranging prompt collection and correct storage. The condition of perishable food may be affected if an order remains outside refrigeration for an extended period. This does not limit any rights you may have if a product is faulty, unsafe, damaged or otherwise fails to meet a consumer guarantee.

Please check your order when it arrives. Keep the packaging and contact us as soon as possible if something is missing, incorrect, damaged or appears unsafe.

Delivery address and access

Please provide an accurate address, contact number and any relevant delivery instructions. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address, lack of access, or the recipient being unavailable, subject to your rights under the Australian Consumer Law.

Delays, unavailable products and delivery issues

If a product becomes unavailable or an unexpected delay affects your order, we may contact you to discuss a replacement, revised delivery date or refund. We will not substitute a product without your agreement unless the checkout terms clearly state otherwise.

For delivery problems, email info@astonlucasgourmet.com.au with your order number, delivery address and a description of the issue. Photos of the box, ice pack, label or product may help us investigate.

Contact

For delivery questions or urgent issues, contact info@astonlucasgourmet.com.au or call 03 9116 3896.

Last updated: 3 September 2026